Refund Policy

Within 14 calendar days of payment, any unspent credit in your account is fully refundable.

Credit you have already spent maps to third-party model costs that were actually incurred and is not refundable.

If you have spent part of the credit within the 14-day window, we refund the remaining unspent amount.

For example: you top up $20 and have spent $3.50, so $16.50 is refundable. Your account page itemises every deduction to the cent so you can verify this.

Orders more than 14 days old, and orders whose credit has been fully spent.

Accounts terminated for serious violations of the Terms of Service.

Requests based on your own network or device limitations, or on disagreement with the analysis conclusions — the output is decision support, and its conclusions are not in themselves a service defect.

Email mingxinai@agentmail.to from your registered address with the subject "Refund request", including the order ID or the payment date and amount.

We respond with a decision within 3 business days. Once approved, the payment processor returns the funds to your original payment method within 5–10 business days.

Final settlement timing depends on your card issuer or payment channel.

When a refund is approved we deduct the corresponding credit from your balance. If the balance is already lower, we deduct whatever remains.

A single order is never refunded twice.

Global payments are handled by Creem as Merchant of Record, and refunds are executed through Creem back to your original payment method — which is why Creem may appear as the merchant name on your statement.

If a charge looks wrong, contact us first. Filing a chargeback directly with your bank triggers an account freeze and takes far longer to resolve than a direct refund.

Enterprise and Deep Program engagements run on separately signed contracts, and their refund terms are whatever those contracts specify. This policy does not cover them.

For an enterprise contract, reach us via /contact.